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Comparison of bank accounts using the selected systems approach
Sedláčková, Zuzana ; Klas, Jan (advisor) ; Brixí, Radim (referee)
The goal of this work was to evaluate the usefulness of Checkland's Soft Systems Methodology to the problem of choosing the appropriate checking account. The structure of this work is divided into three phases. The first part is applied to the theory of soft systems. I have focused primarily on the steps of Checkland's Soft Systems Methodology. In the next section, I applied the aforementioned methodology to the problem of choosing the most convenient checking account. I chose the methodology only some steps that helped me to solve the problem: a description of the unstructured situation, expressing the problem situation through rich picture, creating root definitions, conceptual model and compared the model with reality. I propounded two root definitions, which describe how the system works. Comparing models with reality is meant to compare the various criteria under which the clients choose the checking account. I got the criteria of root definitions and question form. Especially comparing those criteria, I found the usefulness of the methodology to the problem. The last phase is the actual comparison of customers' requirements with what each account offers. I chose a total of 4 types of clients - students, families, single-person households and pensioners.
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